The most convenient way to collect customer feedback

Create survey, get feedback, and analyze the result easily to create better business decision.

tapfeedback is an online customer feedback survey platform. It is designed to help you in collecting and managing your customer feedback in the most convenient way

tapfeedback will help you to make timely customer-centric decisions, optimize your customer experience, and grow your business.

Collect Customer Feedback

Create online-based survey and send it directly to your customers or to multiple location for on-site feedback.

View Results in Real-time

See survey results instantly after customer submitted their response, presented in an insightful graphs.

Compare and Benchmark Results

Compare results between branches or monitor changes between survey periods to give you better insights.

Respond to Unsatisfied Customers

View detailed answers from each customers and send response for better engagement.

Get feedback for any kinds of businesses


Identify customer satisfaction on the overall experience and specific on food, service, or ambiance. Make sure they will be your regular customers.


Whether it's for a hospital or a small clinic, getting patient's feedback is essential to get insights on how to make improvements.


Fitness clubs, gyms, spas, or salons can benefit from capturing customer feedback to create better service.


Be te first to know how the guests rate you and listen to their voice firsthand before they take it publicly to social media.

B2B companies

Conduct customer surveys to gain insight and create loyal customers by meeting their expectation on your product and service.

..and more

tapfeedback can also help you get feedback for other cases such as employee satisfaction survey, event evaluation, and others.

Contact Us

UnionSPACE GKM Green Tower Lv. 20

Jl.  TB Simatupang Kav. 89 G

Kebagusan Jakarta Selatan 12520

  • Email:
  • WhatsApp: +62 851 5503 0325


Get your tapfeedback guide here :

tapfeedback is brought to you by CX-Go

We are a market research agency, focusing in creating customer excellence for our partners. We believe that customer should be the center of every business decision making, thus we aim to help our partners in understanding their customer and utilizing that insight into creating better product and service.

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