One tap. Real Time. Real Insights.
Your customer centricity starts here.

tapfeedback is an online customer feedback survey platform. It is designed for you to collect and manage your customer feedback in the most convenient way. From complaints to compliments, tapfeedback captures insights from your customers and visualized them into insightful dashboard. tapfeedback will help you to make timely customer-centric decisions, optimize your customer experience, and grow your business.

collect customer feedback

Create online-based survey and send it directly to your customers or to multiple location for on-site feedback.

benchmark feedback results

Compare results between branches or monitor changes between survey periods to give you better insights.

view real-time survey results

See survey results instantly after customer submitted their response, presented in an insightful graphs.

identify and respond to unsatisfied customers

View detailed answers from each customers and send response for better engagement.

"There is nothing so terrible as

activity without insight"


- Johann Wolfgang von Goethe

Features

On-site Survey or Email/SMS based

On-site survey based with multiple locations or email/SMS based survey directly to customers

Optimized for Customer Feedback

Questionnaire design is designed to efficiently collect customer feedback

Instant Reporting

Survey result is generated real-time into charts for quicker and better decision making

Customized Survey

Customize the look and feel of the survey and dashboard to suit your brand identity and create better authenticity

Send Direct Response

Send direct response based on customer's answer straight from your dashboard and create better engagement

Manage or Delegate Your Survey

Create, send, and manage your own survey or delegate it to us so you can focus on the analysis and the implementation

tapfeedback is brought to you by CX-Go

We are a market research agency, focusing in creating customer excellence for our partners. We believe that customer should be the center of every business decision making, thus we aim to help our partners in understanding their customer and utilizing that insight into creating better product and service.

UnionSPACE GKM Green Tower Lv. 20

Jl.  TB Simatupang Kav. 89 G

Kebagusan Jakarta Selatan 12520

  • Mobile: +62 8131031 6862
  • Email: contact@tapfeedback.id
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